Return and Exchange Policy | Jewelia Store

At Jewelia Store Signature, customer satisfaction is our top priority. We want you to love every piece of jewelry you purchase from us. If you encounter any issues with your order, please read our detailed return and exchange policy below to help us serve you better.

1. Damaged or Defective Jewelry:

If you receive a damaged or defective item, we ask that you report it to us within 24 hours of receiving your parcel. To initiate the return or exchange process:

  • Please send us clear images and videos of the damaged item.

  • You can reach out to us via Instagram, Facebook, or WhatsApp at 0348-1533749.

  • After 24 hours, we will no longer accept complaints or requests for returns or exchanges.

We want to make sure you get the high-quality jewellery you ordered, and we’re happy to resolve any issues within the provided time frame.

2. Size and Product Specifications:

Choosing the right size and product is important. If you’re unsure about your jewelry size or specifications:

  • Reach out to us via Instagram or WhatsApp.

  • We are happy to assist you by providing accurate measurements and detailed information to help you make the best decision before placing your order.

3. Incorrect Size Due to Customer Error:

We encourage you to double-check the size and product details before placing your order. Unfortunately, we are unable to accommodate exchanges or returns for incorrect sizes or product issues caused by customer error once the order has been delivered.

  • Please carefully select your size and product to avoid any inconvenience.

How to Return or Exchange Your Jewelry

Follow these simple steps to request a return or exchange:

1. Contact Us:

  • To start a return, reach out to our customer support team at [insert email] or [insert phone number]. Include your order number and reason for return.

2. Return Shipping Costs:

  • Return shipping fees are the customer’s responsibility unless the jewelry is faulty or damaged.

3. Packaging Instructions:

  • Please securely package the jewelry in its original packaging to prevent damage during the return shipment.

4. Inspection of Returned Jewelry:

  • All returned items will be inspected. If the items meet our conditions, we will proceed with your refund or exchange.

Refund Process for Jewelry Orders

1. Refund Timeframe:

  • Refunds will be processed within 5-7 business days of receiving the returned jewelry.

2. Refund Method:

Refunds will be credited to the original payment method. Depending on your payment provider, it may take up to 3-5 business days for the refund to appear.

3. Non-refundable Fees:

Shipping fees are non-refundable except when a jewelry item is defective or damaged.

Non-Returnable Jewelry Items

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings (unless defective or damaged).

  • Custom jewelry or personalized items (unless there’s a manufacturing error).

  • Clearance or sale items are not eligible for return or exchange.

Contact Us for Assistance

Have questions about our return and exchange process? Feel free to contact us:

  • Email: Jeweliastore047@gmail.com

  • Phone: 0348-1533749

  • Address: Peoples Colony, Gujranwala

We are here to assist you with your jewelry returns or exchanges!

Important Policy Updates

Policy Changes:

Jewelia Store reserves the right to update or change our return and exchange policy at any time. Any changes will be reflected on this page, and we encourage you to check this page regularly.

Last Updated:

This policy was last updated on June,11,2025